Delivery Information

Country	Delivery Cost	Expected Arrival
UK	Spend over £100 for FREE delivery. Select from Standard, Express or Next Day (order before 2pm) options in the checkout.   *Next day delivery is not available to the addresses outside the UK, Scottish Highlands, Northern Ireland or Channel Islands. Pick up in-store Visit our shop in Cheltenham, Gloucestershire GL51 8PL view map	Standard 5-10 days Express 1-3 days Next Day Order before 2pm
ORDERS DELIVERED OUTSIDE UK	Please select the delivery country next to the search bar on your PC or in the menu on mobile devices. You can then complete the order on our .com website.	A delivery timeframe will be outlined in the basket when the delivery country is selected

 

How are your orders delivered?

For UK standard and express deliveries we use a fully tracked Royal Mail service. Next day deliveries are sent using a fully tracked via DPD or Royal Mail. A selection of bulky items are delivered using APC couriers.

How quickly do you despatch engraved orders?

For UK Express and Next Day we despatch all orders placed by 2pm on the same day as the order. All orders placed after 2pm on these services are despatched the following day. We are open 7 days a week and have courier collections every day. Standard orders using free delivery are despatched within 3-5 days.

Can I track my order?

You will receive an email with your tracking number, as well as updates from the courier. To view your delivery status visit DPD Tracking or Royal Mail Tracking and add in your number. Express service is with Royal Mail and is usually 1 to 3 days - standard delivery between 5 to 10 days.

Do I need to be at home to recieve the parcel?

No, with the exception of selected bladed products which will require your age to be verified within the checkout process and with our courier upon delivery, so a person over 18 will need to be at the delivery address to accept the package. This is a legal requirement in some countries should you need more information please visit our page on knife age restrictions and law. For other orders a 'safe place' can usually be arranged with the courier.

Can I arrange a specific delivery date with you?

Should you wish to have an item delivered on a specific day in the UK we recommend using the Next Day service. Simply order before 2pm on the day before for guaranteed delivery.

Our Packaging and The Environment

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home. By eliminating plastic from our own packaging, we are reducing our internal waste as well as waste for the customer. All our fill, boxes and envelopes are bio-degradeable.

Pick up in store

All our products can be picked up from our store at 24, Lansdown Estate, Cheltenham, Gloucestershire GL51 8PL view map Simply add in the address above as the delivery address and select pick up in-store as the delivery method.

I'd like to place an order to be delivered to a different country

If you’d like to place an order to be delivered to a different country, please change the flag at the top of the website to the shipping countries destination. At the checkout screen you will have an option select a separate billing and delivery address.